Shipping & Returns

Orders are usually processed within 1–3 business days, excluding weekends and holidays. During launches, promotions, or high-volume periods, processing may take longer.

You will receive an order confirmation after checkout and a separate email when your order ships.

Available shipping methods, costs, and estimated delivery times are displayed at checkout based on your destination.

Delivery estimates begin after processing and do not include weekends, holidays, customs delays, or carrier disruptions.

Once your order ships, we will email your tracking number. Please allow up to 48 hours for the carrier to update the tracking page.

If tracking shows delivered but you cannot locate the package, check with household members, neighbors, and the carrier before contacting us.

International customers are responsible for any duties, taxes, customs fees, or import charges required by the destination country. These fees are not included in the order total unless stated at checkout.

Contact us within 7 days of delivery with your order number and clear photographs of the package and item. We will review the request and arrange an appropriate solution when eligible.

We do not accept returns or exchanges unless the perfume bottle arrives broken. If your bottle arrives broken, please contact us with your order number and clear photos of the damaged bottle and packaging so we can arrange a replacement or refund. This policy does not affect your statutory rights.